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USCIS Customer Satisfaction Survey on E-Verify

January 24, 2011

On January 19, 2011, the Immigration Service posted a report on the customer satisfaction of companies enrolled in E-Verify. CFI Group, a consulting firm, developed the survey and questioned over 4,500 employers who currently use E-Verify. Respondents included both new and current users, as well as federal contractors required to use E-Verify.

USCIS Director Alejandro Mayorkas stated, “The E-Verify Program works exceptionally well, according to employers, and is a very promising tool for ensuring a legal workforce in the U.S. The high overall customer satisfaction score, along with the positive findings of the GAO report, are encouraging. While we are pleased with the program’s successes, we remain committed to continually improving E-Verify and enhancing this tool’s effectiveness for both workers and employers.”

The report can be found at: : http://www.uscis.gov/USCIS/Resources/Reports/E-Verify/e-verify-satisfaction-report-10-15-10.pdf. E-Verify is an electronic system designed to enable employers to confirm that their employees are legally authorized to work in the United States.